OfficeOnWeb-Articles

OfficeOnWeb Articles

Back to Articles

INTEGRATE… or DISINTEGRATE

Article by Carol Landau 12/12/2000

Not since the beginning of recorded history has change been so rampant. Our knowledge base as a civilization was doubling every couple years in the late 90’s. It is now exponentially increasing with knowledge doubling in less than a year.

We race to keep up with ourselves. How much of your day do you check your e-mail, voice mail, regular mail, schedules and handle phone calls; all demanding our time and pulling us away from productivity? We are spending an increasing amount of our time adjusting life’s overflowing external demands in an ever-increasing crescendo. When do we have time to get our work done? By integrating the necessary but less productive tasks with automation and in cooperation with other businesses and clients.

So how do we integrate our business infrastructure and the organization that’s required to create and sell its’ products and/or services? Today’s business is undergoing fundamental change with major implications. Historically, business has undergone these “generations” of change:

Pre-1960 Manual to mechanization
60’s Automation
70’s Quality Control
80’s Integration of process, equipment, organization
90’s Expert based systems
2000's Create abundance through cooperation and collaboration

We are currently evolving into collaborative expert systems. Just exactly what is an “expert system?”It’s a database that includes basic rules and standards of the specific industry. Prior human-made decisions have been carefully mapped out and the standard decisions are programmed into a computer. The computer makes consistent known correct choices, records and massages the data for predefined; yet changing output reporting. Continuous improvement assures continued success.

Here is an example of an expert based and semi-collaborative system on the web. When a customer desires an item, the requested order is entered, by the source itself, the customer. The expert and collaborative system records the basic input information and then process’s and stores this information. It then sends out warehouse picking slips, shipping orders, invoices, or credit processing. The information further flows through to accounts receivable, inventory, general ledger, and purchasing. Several entities may be involved in this collaborative effort: the bank, a third party warehouse, a manufacturer, the client, the business itself, the Internet service provider, and many more. Thus the entire mundane process is automated and the business only needs to monitor the process. This allows the business to use our time to create new ideas, evaluate and expand our markets in a proactive manner.

In today’s environment, to make time create is perhaps mankind’s most difficult challenge. The expert system, combined with its capacity to cooperate and collaborate with other businesses and clients, with today’s Internet ordering capacity, gives us a unique opportunity to do just that.

The message is….Integrate or disintegrate… and most importantly, don't just say “Have a nice day”…Create your day.

Back to Articles

Did you know that in 1998 more than 95% of OfficeOnWeb's new customers made a profit from their web site within their first year of operation? Sad, but it is true. This compares to less than 20% industry wide ever even breaking even. Why? Professional and directed expertise. This industry average for people leaving their current web service provider is 4% per month! That's nearly 50% over a year! Ours is less than 1% per year. That is because we endeavor to make our clients money and don't just offer a "pat solution" that we know has a low probability of ever making our client a profit. Some of the features that make up the level of success that our clients enjoy are:

: Five redundant backbone connections; 99.999% up time on UNIX servers; Redundant OC-3 connect to all five backbones; Full data center services; RAID 5 system with weekly backup of critical systems; True Web Developer Services; Large support site for clients and visitors; Four level or higherencryption on all e-commerce solutions designed by Office On Web (this is the government standard required if Government people are to use a site); We NEVER host a commercial site on an access server (that is really bad, but common in dial up providers)

Back to Articles


Privacy Policy